Quality Installations & Servicing for Year-Round Comfort!

Contact us for your free installation quote today!

About Francis Air

At Francis Air, we’re committed to delivering reliable, high-quality air conditioning services you can trust. With over 8 years of industry experience, our team takes pride in providing personalised solutions that not only meet your needs — but exceed your expectations. Your comfort is our priority, and we’re here to keep your home or business cool, comfortable, and running smoothly all year round.

Our Story

Francis Air was started by Scott in October 2022 with a simple goal: provide honest, expert air conditioning services to local homes and businesses. As the business grew, his partner Layla joined part-time to help with admin and customer service — and now works full-time in the office, keeping everything organised behind the scenes.

We're a family-run team proud to serve the Mackay region and surrounding areas with installation, servicing, and repairs — and we’re excited to keep growing alongside the local community.

Our Team

Scott – A skilled tradesman with years of experience, Scott is the one you’ll see on the tools. He also handles quoting and site visits. With his hands full working in the field and preparing quotes in the office, we do our best to get quotes out as quickly as possible. If you have a question Layla can’t answer, Scott will personally contact you. On his days off, you’ll likely find him enjoying a round of golf.

Isaiah – Our first-year apprentice, Isaiah is a respectful, hard-working young man with a genuine eagerness to learn. He shows up each day ready to give 100%, takes direction well, and isn’t afraid to get stuck into any task. Outside of work, Isaiah plays rugby league — bringing the same dedication and team spirit to the field as he does on the job. He’s a great fit for the Francis Air team, and we’re excited to see him grow with us.

Layla – Layla handles bookings, invoicing, and customer communication to keep things running smoothly. Coming from a nursing background, Layla has taken on a completely different role with new routines, responsibilities, and ways of working. It’s been a big shift, but she’s focused on learning, adapting, and growing with the business. From time to time, she may be out on the road helping the team or delivering parts — so if she misses your call, she’ll get back to you as soon as she can. We appreciate your patience and support as she finds her feet in this role.

As a small family business, we’re proud of the team we’ve built and the service we deliver. We’re committed to honest communication, quality workmanship, and taking care of our customers like we would our own family. Thanks for being part of the Francis Air community — we’re looking forward to working with you.

OUR SERVICES

Servicing & Maintenance

Keep your air conditioning system performing at its best with regular servicing. We clean filters and coils, check airflow and cooling output, and ensure your unit runs efficiently and reliably all year round.

Our tradie making sure everything is working after installation of 2x Daikins.

Installation & Replacement

We supply and install all types of air conditioning systems, tailored to your space and needs. Our licensed technicians ensure every install is completed safely, neatly, and with minimal disruption.

Repairs

Whether it’s unusual noise, poor performance, or a complete system failure, we’ll accurately diagnose the issue and restore your air conditioner to full operation. All repairs are quoted clearly before any work begins.